Terms & Conditions

Terms & Conditions

Shopping with Totally4Girls.com

You can order products from Totally4Girls.com in the following ways;

PayPal

When you place an order for a product via any financial transaction described above you are offering to purchase it for the price stated subject to these terms.

Price

The price for each product is shown on Totally4Girls.com and includes V.A.T at 20%

We will always try to ensure that prices on Totally4Girls.com are accurate but errors may occur. If we discover an error in pricing of the product(s) in your order we will inform you as soon as possible using the contact details you supply us with at the time of the order. We will, at that time give you the option of re-confirming your order at the correct price of cancelling it. In all circumstances 3 attempts will be made to contact you 72 hours after the order is placed – if we fail to reach you we will cancel the order, refund the payment and inform you by email.

Prices shown on Totally4Girls.com are in UK pounds – outside the UK your credit card company should exchange the amount charged to the currency of your country at the current rate. Please note that both charges and refunds are in UK pounds sterling and Totally4Girls cannot be held responsible for any loss die to exchange rate fluctuations.

Non-EU customers are responsible for Import Duty/Tax in their respective countries.Unfortunately we cannot advice you what these costs will be – please contact your local customs office for more information.

Payment

You must pay for your order before it is delivered and you can do so by credit card or debit card via PayPal.

If your delivery address is outside the UK and you order online we recommend you pay by credit card via PayPal.

Availability

We try to keep Totally4Girls.com as up to date as possible but cannot guarantee that particular product/item will always be available. If we can’t supply a product/item you will not be charged for it and we will refund the amount debited by us.

All offers are available while stocks last. If we are unable to supply a product/item you have ordered, we will notify you as soon as we can after receiving your order. If this happens, you may cancel your order and we will refund you the money you have paid for it.

Returns

If for any reason you are not fully satisfied with your Totally4Girls product you can return the goods to us anytime up to 14 days of receipt for an exchange, credit or refund as long as they are returned in a saleable condition. To enable us to process your returned goods please make sure the items are in the condition you bought them in and that the knickers have not been unwrapped or worn.

Regrettably we cannot refund any item until we receive it, or unless you can provide us proof of delivery. Please allow 2 weeks from sending your returned goods to us so we can process your refund, exchange or credit note.

In the unlikely event that your goods are damaged or faulty you are of course entitled to a full refund / replacement, including the cost of sending the item(s) back. Again, please ensure the item is returned within 14 days.

Please return your items to

Totally4Girls
The Square Bubble,
18A Blandford Square,
Newcastle-Upon-Tyne,
Tyne & Wear,
NE1 4HZ
United Kingdom

Any queries please email us at info@totally4girls.com or telephone 0191 232 8181

Please note that product returns are not able to be accepted in person at our address.

Faulty Products

* We try to select and package the product/item as well as possible to ensure they arrive in good condition. However, if a product/item arrives damaged or with defects, or is not what you ordered, we will replace it free of charge or provide a full refund as appropriate, if you return the product/item to us at the postal address below within 14 days of receipt.
* In these circumstances we will also pay you the cost of the return postage. Please obtain a proof of posting certificate from your Post Office to enable us to process the refund for your return postage costs.
* For help with items later than 14 days after your initial purchase please email us for more information.
* This does not affect your Statutory Rights.

Returning Faulty Products

* Please contact us by email (at info@totally4girls.com) to inform us of your wish to return product/item.
* We may also advise you how to send the item back to us.
* Please use a secure delivery method which requires a signature upon receipt (such as via Royal Mail First Class Recorded Delivery) and return to:

Totally4Girls,
The Square Bubble,
18A Blandford Square,
Newcastle-Upon-Tyne,
Tyne & Wear,
NE1 4HZ
United Kingdom

We will not refund the cost of the delivery to you however if you decide to return an item to us we will refund the cost of having that item returned. As stated above please obtain a proof of posting certificate from your Post Office to enable us to process the refund for your return postage costs.

This does not affect your statutory rights.

Contacting Us

If you would like help when ordering, information about a product, a request for a product or if you would just like to provide us with feedback on our service, please email us at info@totally4girls.com

You can also contact us:

* By post at Totally4Girls, The Square Bubble, 18A Blandford Square, Newcastle-Upon-Tyne, Tyne & Wear, NE1 4HZ;
* By telephoning 0191 232 8181 between the office hours of 9am and 5:30pm GMT.