If for any reason you are not fully satisfied with your Totally4Girls product you can return the goods to us anytime up to 14 days of receipt for an exchange, credit or refund as long as they are returned in a saleable condition. To enable us to process your returned goods please make sure the items are in the condition you bought them in and that the knickers have not been unwrapped or worn.

Regrettably we cannot refund any item until we receive it, or unless you can provide us proof of delivery. Please allow 2 weeks from sending your returned goods to us so we can process your refund, exchange or credit note.

In the unlikely event that your goods are damaged or faulty you are of course entitled to a full refund / replacement, including the cost of sending the item(s) back. Again, please ensure the item is returned within 14 days.

Please return your items to

The Square Bubble,
18A Blandford Square,
Tyne & Wear,
United Kingdom

Any queries please email us at or telephone 0191 232 8181